Frequently asked questions

In most cases, no — you can book directly with us. Some extended health or motor vehicle accident insurance plans do require a physician's referral for reimbursement, so it's worth checking your policy or asking our front desk team when you call.

Yes. We offer direct billing to most major extended health insurance providers, so in many cases you won't need to pay out of pocket at all. Bring your insurance details to your first visit and our team will confirm your coverage.

Your first visit is a comprehensive assessment — we'll discuss your history and goals, assess your movement and function, and begin building a personalized treatment plan. Most initial assessments run 45–60 minutes.

Comfortable, loose-fitting clothing that allows access to the area being treated works best (shorts for a knee assessment, for example). Please bring your insurance information and any relevant imaging or referral paperwork.

It depends entirely on your condition, its severity, and how your body responds to treatment. We'll give you a realistic estimate after your first assessment and adjust the plan as your progress unfolds — we don't lock you into a fixed package.

Yes, free on-site parking is available directly outside the clinic, with step-free access to the front entrance.

Yes, we treat whiplash and other MVA-related injuries and can help coordinate documentation for your auto insurance claim. Bring your claim number and adjuster details to your first visit if you have them.

We keep same-week appointments available for most new patients. Call us at (365) 337-0036 or book online, and our team will find the soonest opening with the right practitioner for your needs.